Warranty Statement


BLUEVISION (SHENZHEN) OPTOELECTRONICS CO., LTD and BLUEVISION (JIANGMEN) OPTOELECTRONICS CO., LTD (hereinafter collectively referred to as BLUEVISION) provide the following product warranty and service under the condition that the purchaser strictly follows BLUEVISION’s product user instructions: LED linear light, LED neon light, LED strip light and LED wall washer light limited warranty: BLUEVISION guarantees that its products are free from material and workmanship defects. Under the condition that the purchaser uses the products strictly in accordance with BLUEVISION’s provided instructions, BLUEVISION offers warranty coverage and services for different products within the respective warranty periods specified below. Once the product defect is verified and confirmed by BLUEVISION, BLUEVISION shall be responsible for providing repair services or replacement products or components to resolve the defect issue. Warranty guidelines: The warranty period begins from the date the purchaser receives the goods, or no later than 45 days after production completion: 1), LED linear light: L90B10, Ta 45℃, ≧50000 hours, except L2640C linear lights, full ranges of IP40, IP65 and IP66 linear lights are covered by 5-year warranty; IP54 linear light, 3-year warranty; indoor curved linear light, 5-year warranty; L2640C linear lights, L90B10, Ta 45℃，≧30000 hours, 3-year warranty; 2), LED neon light: L90B10, Ta 45℃, ≧50000 hours, 5-year warranty; 3), LED strip light (SMD): L90B10, Ta 45℃, ≧50000 hours, 5-year warranty for indoor usage, 3-year warranty for outdoor usage; 4), LED strip light (COB): L70B10, Ta 45℃, ≧50000 hours, 5-year warranty for indoor usage, 3-year warranty for outdoor usage; 5), LED wall washer light: L70B10, Ta 45℃, ≧50000 hours, 5-year warranty for indoor usage, 3-year warranty for outdoor usage; 6), The above warranty terms apply only to standard products. Products with non-standard power, special processes, or special application environments require separate evaluation or reference to other relevant documents. Warranty Implementation during the limited warranty period: If the product defect is verified and confirmed by BLUEVISION and the product batch is within the warranty period, BLUEVISION will provide "free repair services" or "free replacement with new products or components". "Free repair services" for all BLUEVISION products. "Free replacement with new products" for LED neon light, LED strip light and LED wall washer light. "Free replacement with new components" for LED linear light. If the batch has exceeded the warranty period, BLUEVISION will provide "repair services at a reasonable charge". The purchaser shall be responsible for providing end users with sufficient product usage and operation instructions and, if necessary, user operation training to ensure proper installation, usage, and maintenance according to the product manual. BLUEVISION reserves the right to request the purchaser to return the defective product to the designated address for inspection. The purchaser shall ship the defective products "freight prepaid". After verification and confirmation of the defect by BLUEVISION, BLUEVISION will "repair or replace the product free of charge" and "reimburse the purchaser for the outbound shipping cost". Disclaimer: BLUEVISION shall not be liable for any warranty responsibility for damages caused by improper use. Improper use includes but is not limited to: failure to follow product specifications or user instructions resulting in damage; misuse or application in unsuitable environments (e.g., excessive humidity, temperature, sulfur-containing atmospheres, etc.); disassembly or improper operation of internal components by users; serious deformation or physical damage of the product; incorrect wiring causing electrical damage; use of non-compliant or non-BLUEVISION components leading to damage. If the purchaser or end user refuses to provide accurate parameters, photos, or videos of the usage environment, BLUEVISION reserves the right to deny warranty claims and related services. BLUEVISION’s warranty and services apply only to the products itself which are manufactured and sold by BLUEVISION, and the company shall not bear any direct or indirect consequential liabilities arising therefrom..